Another lost sale

Well folks (I know presumptuous)
I have had another in a long line of customer service and sales interactions today that left me gasping.
I went to Staples to buy a monitor. Had the money and intent and a small glitch, I needed a mini-divx connection to hook to my iMac.
Of course none of the monitors came with the connection, so I asked the young clerk if he had an after market one as I was buying a monitor today.

He led me to an aisle, searched and realized they had no such item and politely said sorry and good-bye. No attempt to sell me a monitor. Just good-bye.
Well of course I left in a pouty mood. Went to another store and bought a monitor and have ordered the elusive mini-divx connector from Apple itself.

The moral of the story is the same as from time immemorial.
ASK for the sale.

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This entry was posted on December 28, 2009 at 5:44 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.